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Customer tracking and notifications

Where is my order, answered before anyone calls

Every shipment carries a tracking page in your branding and sends its own updates over WhatsApp, with SMS and email behind it, in the language the customer reads. The customer watches the delivery instead of calling your team about it.

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A tracking page with your name on it

Every shipment gets a link that opens a page in your logo and your colours, showing where the parcel stands and what happens next. The link travels inside every update, so the customer taps it from the message instead of calling your team, and nothing on the page says QuickE.

WhatsApp first, because that is what gets opened

Updates go out over WhatsApp because that is the channel your customers already read, and it is the channel this product is built around rather than an add on. You choose which events message the customer, so they hear when the order is confirmed, out for delivery, delivered or missed, and not every time a parcel is scanned inside a hub.

SMS and email when a message does not land

A customer who is not on WhatsApp, or a message that does not go through, is not a customer left guessing. The same update falls back to SMS and to email on its own, so nobody on your team has to notice a failed message or send anything twice.

In the language the customer reads

A customer who ordered in Arabic reads written Arabic laid out right to left, on the tracking page and in every message, and a customer who ordered in English reads English. The wording of each message is yours to review in both languages, so what reaches the customer sounds like your company and not like software.

What this replaces

  • The where is my order call, and the person who spends the morning answering it.
  • An SMS from a short code, deleted unread.
  • The driver's personal number, handed out because there was nothing else to give.
  • A tracking page that carries somebody else's logo.

Where this matters most

For e-commerce and retailFor quick commerce and food

Questions operators ask

Which channels does QuickE send delivery updates on?
QuickE sends delivery updates over WhatsApp first, with SMS and email as fallbacks. WhatsApp is the channel the product is built around, and when a message cannot be delivered there the same update goes out by SMS or email without anyone resending it.
Does the tracking page show my brand or QuickE's?
Yours. The tracking page carries your logo and your colours, and with white label it sits on your own domain, so the customer sees the company they ordered from rather than the software behind it.
What language do customers receive messages in?
In the customer's own language. Every message template exists in Arabic and English, the customer receives the version in their language, and the tracking page follows the same choice including right to left layout for Arabic.
Which delivery events trigger a message to the customer?
The ones you switch on. Operators typically message when the order is confirmed, when it is out for delivery, when it is delivered, and when an attempt fails along with what happens next. Internal scans stay internal, so a customer is not messaged every time a parcel moves inside a hub.
Does the customer need to install anything?
No. Updates arrive in WhatsApp or SMS the customer already has, and the tracking page is a link that opens in any browser, so there is no app to download and no account to create.

Send the next update somewhere it gets read

Start free, put your logo on the tracking page and send a delivery update to your own phone. Or book a demo and walk through the notification flow with someone who knows delivery in the region.

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