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Dispatch and auto assignment

The rules decide, you decide the rules

Each order goes to your own driver or to a carrier the moment it is ready, decided by zone, weight, value, payment type and time of day. When a carrier refuses the booking, the order moves down a fallback list you set instead of waiting for someone to notice.

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Rules that choose your fleet or a carrier

A rule reads an order the way your dispatcher does: where it is going, what it weighs, what it is worth, whether it is prepaid or cash on delivery, and what time it came in. Inside your zones during your hours it can go to your own drivers, and outside them to the carrier you would have picked anyway. The decision comes out the same at nine in the morning and at nine at night.

A fallback chain for refused bookings

A carrier can refuse a booking for weight, for coverage, or for a cutoff you did not know had passed. Each rule carries an ordered list of alternatives, so a refused booking moves to the next carrier on its own and keeps moving until one accepts. Every attempt is recorded on the shipment, so you can see who refused and why before you next negotiate with them.

A dry run on your past shipments

Before a rule set goes live, replay your past shipments through it and read the result in one list: where each order would have gone, where that differs from what you actually did, and which orders no rule would have caught. You argue about the rules over real orders, not on the first live morning.

An exception queue and a named override

An order that no rule matches, or that runs out its fallback list, lands in an exception queue rather than being guessed at. A dispatcher can also pull any order out of its assignment and place it by hand, and the shipment keeps both records: the rule that assigned it and the person who moved it. When an order ends up in the wrong place, you know whether to fix a rule or ask a person.

What you stop doing

  • Someone reading every order and deciding by eye who should take it.
  • A refused booking sitting in an inbox until a merchant calls to ask.
  • Rebooking the same shipment with a second carrier by hand, after hours.
  • A dispatch logic that lives in one person's head and leaves with them.

Where this matters most

For 3PL and courier companiesFor quick commerce and food delivery

Questions operators ask

What decides whether an order goes to my own driver or a carrier?
Allocation rules you write. Each rule reads the order's destination zone, weight, declared value, payment type and the time of day it was placed, then sends it to your own fleet or to a named carrier. Rules are checked in the order you arrange them, and the first one that matches decides.
What happens when a carrier refuses a booking?
The shipment moves to the next carrier on the fallback list attached to the rule, and keeps moving until a booking is accepted. If the list runs out, the shipment lands in an exception queue for a dispatcher instead of failing quietly. Every refusal is recorded on the shipment with the carrier and the reason.
Can I test the rules before they go live?
Yes. A dry run replays your past shipments through a draft rule set and lists where each one would have been assigned, where that differs from what actually happened, and which shipments no rule matched. Nothing is booked and no carrier is contacted during a dry run.
Can a dispatcher still assign an order by hand?
Yes. Any order can be taken out of its assignment and placed by hand, and the shipment records who moved it, when, and where it went. The rules carry the volume, so dispatchers spend their time on the orders that need judgement rather than on all of them.
Can COD orders route differently from prepaid ones?
Yes. Payment type is a condition in the rules, so a cash on delivery order can stay with your own drivers, where the cash enters your driver ledger the moment it is collected, while prepaid orders go to a carrier. The split is yours to set, rule by rule.

Stop assigning orders by eye

Start free, write your first rule and dry run it against last week's shipments before anything goes live. Or book a demo and walk through your dispatch day with someone who knows delivery operations in the region.

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