Help centre
Find the answer where it lives
Rather than a second copy of every answer, each subject is answered on the page that owns it. Start here and go straight to it.
Plans, billing and what counts as an order
How pricing works, what is never charged extra, and what happens over the cap.
Cash, shortfalls and merchant payouts
How a shortfall is detected, who approves a payout, and what a merchant sees.
Connecting a store or a carrier
What each connection status means and how to bring your own carrier contract.
Rules in Saudi Arabia and the UAE
Invoicing, addressing and licensing, each with its source and the date it was checked.
Running merchants on your own brand
Merchant separation, rate cards per merchant, and what carries your name.