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QuickE
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Pharmacy and healthcare

Delivered to the patient, not just the address

A prescription is not a parcel like any other. In QuickE it carries its handling notes into the driver app, goes only to a driver cleared to carry it, is handed over against an identity check and a one time code, and leaves a custody trail you can produce when someone asks.

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The problems, in your words

When an auditor asks who handled a prescription between the pharmacist and the patient, I piece the answer together from phone calls.

Every shipment keeps its own custody trail. Who prepared it, the pickup scan, which driver held it and when, and the signature, photo and code captured at the door, all on the shipment record and found by waybill number. When the question comes, the answer is a lookup rather than a reconstruction.

See proof of delivery

Insulin that needs a cold bag goes out in the same van as vitamins, and the driver hears about it in a group chat, if at all.

Handling notes are written on the order and travel with it. The driver sees them on the stop at pickup and again at the door, cold bag required, keep upright, deliver before a time. The instruction lives on the shipment instead of scrolling away in a chat.

See the driver app

A restricted item was signed for by whoever opened the door, and I heard about it from the patient.

The patient gets the delivery updates and the one time code on their own phone over WhatsApp, with SMS as the fallback, so they know the driver is coming and they are holding the code when the door opens. The stop cannot close until the driver enters the code that phone received.

See tracking and notifications

Not every driver should carry a restricted item, but assignment goes to whoever is free.

Assignment rules read the shipment type. An order flagged as restricted is assigned only to the drivers you have designated for it, and if none is available it waits where you can see it rather than going out with the wrong person. Everything else keeps flowing to whoever is nearest and free.

See dispatch and assignment

How an order moves from the counter to the patient

The same steps for a repeat prescription and a restricted item. What changes is how strict each step is, and you set that per shipment type.

  1. 1

    Order with handling notes

    The order is created with what the driver must know written on it. Cold bag, fragile, restricted, deliver before a time.

  2. 2

    A qualified driver takes it

    Dispatch rules match the shipment type to the drivers designated for it, and the notes appear on their stop.

  3. 3

    Checked at the door

    The driver confirms who is receiving and enters the one time code the patient got on their phone. Without it the stop stays open.

  4. 4

    Custody on the record

    The pickup scan, every handover, the signature and the code entry stay on the shipment, ready to export the day someone asks.

Questions operators ask

How does QuickE keep a chain of custody for a pharmacy delivery?
A chain of custody is the record of who held an item at every point between the pharmacy and the patient. In QuickE the shipment is scanned at pickup, each handover is recorded with the time and place, and the signature, photo and one time code captured at the door are stored on the shipment record, retrievable by waybill number and exportable as one file.
How do I make sure the delivery reaches the right person?
Mark the shipment type as requiring verification. A one time code is then sent to the patient over WhatsApp, with SMS as the fallback, and the driver cannot complete the stop without entering it. A signature and a photo can be required on top of the code, set per merchant or per shipment type.
Does QuickE monitor the temperature of a shipment?
No. QuickE carries the handling requirement rather than measuring it. The note you write on the order, such as cold bag required or deliver within a window, is shown to the driver at pickup and at the door, and the proof you demand at handover is recorded. Refrigeration and temperature monitoring remain the job of your equipment.
Can I limit which drivers carry restricted items?
Yes. Assignment rules read the shipment type, so an order flagged as restricted is assigned only to drivers you have designated for it. If none of them is available the order waits visibly in the dispatch queue instead of being assigned to whoever is next.
What does the patient receive on their phone?
Delivery updates over WhatsApp with SMS as the fallback, a link to a tracking page carrying the pharmacy's name, and the one time code when the shipment requires one. The patient knows the order is out, when the driver is close, and what to read out at the door, in Arabic or English.

Put the next delivery on the record

Start free and send one order out with a handling note and a one time code on it. Or book a demo and bring the last handover you could not account for.

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